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CUSTOMER SUPPORT
CALL US (409) 853-1640

Formally Southern Skylights

Est. June 2016

Southerskylights Logo

FREE SHIPPING on all orders over $99!

CUSTOMER SUPPORT
CALL US (409) 853-1640

Southerskylights Logo

Formally Southern Skylights

Est. June 2016

FREE SHIPPING on all orders over $99!

Shipping & Returns Policy

SECTION 1 – SHIPPING
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Orders placed before 1:00pm Central Standard Time generally ship the same day for in-stock orders (EXCLUDES CUSTOM PATTERN VINYL) using USPS. (USPS Priority Mail order may be picked up the next business day). The order cut-off time on Mondays is 12:00pm Central Standard Time due to orders received over the weekend. *Please note the different cut-off times.* Occasionally there may be situations when we will not be able to meet the shipping cut-off goal. When this occurs we will contact you via email or by phone. (Please understand we are a small business, we will try our very best to ship all orders in a timely manner.)
CUSTOM PATTERN VINYL
**BE ADVISED**
All custom printed vinyl will ship within 48 hours of processing print.
Exception – If Pattern selected with order is currently in-stock.
SHIPPING OPTIONS:
1. Free Shipping on all orders over $99.99. (Excludes Taxes and Shipping) Free shipping to ship-to addresses located in the continental USA only. Free shipping is not offered for orders to Alaska and Hawaii.
2. Priority Shipping – (1-3 Business days) https://about.usps.com/publications/pub141/summary-of-our-terms-and-conditi.htm
3. In-Store Pickup (FREE) – Orders placed before 1 pm will be ready for pickup by 5pm same day. (Excludes Saturday)

SECTION 2 – OUT OF STOCK ITEMS
Items that are out of stock or become out of stock by fulfilling order will be shipped as soon as products become available. Items out of stock and expected to return to stock within 2 business days – that shipment will be held so it can be processed and shipped entirely. If out of stock items occur on your order, you will be contacted.

SECTION 3 – RETURNS
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Unfortunately, we cannot make any changes to an order once it has been placed. We hope everyone thoroughly reviews their purchase order before finalizing purchase. For defective or damaged products please contact Southeast Texas Vinyl LLC within 7 days of receiving product. Via phone during normal business hours or via email 24/7. (contact information below) If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Shipping (if applicable)
To return your product, you should mail your product to: 1100 Boston Ave, Nederland, TX, 77627, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Phone: 409.853.1640
Store Hours:
M-F: 10am – 6pm
Saturday: 10am – 5pm
Email: info@southeast-texas-vinyl.websitepro.hosting

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